4106 Route 31 Suite 901 Clay, NY 13041-8796
Phone: 315-409-0901
Store Hours:
Mon-Fri: 10:00 AM - 9:00 PM
Sat: 10:00 AM - 6:00 PM
Sun: 12:00 PM - 5:00 PM

Store Services




by Dan

            Imagine this scenario: your child has wanted a guitar for years, and it’s finally time to take that step.  You’ve done your research, and bought a guitar well in advance of their birthday.  They open the gift and it’s the best ever!  But suddenly, one of their friends picks it up and accidentally drops it, causing damage to the instrument.  The repair costs might be high, or the technician may suggest a replacement altogether.

            In November 2015, Music & Arts introduced SoundCare, a repair/replacement plan for guitars, keyboards, amplifiers, pedals, and audio equipment.  The plan is designed to give our customers peace of mind from scenarios like the one above.  The replacement plan is offered for 2 years, while the repair plan comes in 2-, 3-, and 5-year options.

            In order to give our customers the best service possible, Music & Arts has teamed with protection and support services company Asurion.  Claims are handled directly through them, and they have streamlined the process to make it as simple as possible.  Best of all, you have 30 days from the initial date of purchase to add coverage!  All you need is your original receipt and the product in store for inspection.  From manufacturer defects to accidental damage, SoundCare has you covered!  Visit your local Music & Arts store for more information!